Privacy Policy

Website Privacy Policy

Penthouse Carpets recognises the importance of protecting the privacy of information. In processing the information you supply us, we adhere to the requirements of the General Data Protection Regulation (2018) as well as the Privacy and Electronic Communications (EC Directive) Regulations 2003.

If you have any questions about this policy or do not agree with it, please contact Us at Penthouse Carpets, Buckley Carpet Mill, Buckley Road, Rochdale, Lancashire OL12 9DU or via, before using Our website. If this policy changes then we will let you know via our website.

By using our website, you agree that our privacy statement, current at the time of your use of our website shall apply to all information you provide to us. Please read the following privacy policy carefully. If you do not agree with our privacy policy, please do not continue to use our website.

1. What information do we collect?

We may collect the following information when you use our website: your name, postal address, telephone and email address.

We collect this information only when you supply it to us.

When we collect information from you, we will identify ourselves and inform you of the purpose for which we are collecting your information.

2. What do we do with the information we collect?

We use your information to provide you with a better service, and in particular for the following reasons:

  • Internal record keeping;
  • To improve our services
  • To monitor site traffic;
  • To register you with our website
  • To contact you for market research purposes

3. Marketing

Penthouse Carpets may use your information to inform you about new features, promotions, special offers and other information which we think you may find interesting. We may send you such information by mail, email, telephone or fax. When you provide us with information, you will be given the option to let us know that you do not want your information used for direct marketing purposes either by us. If you request this option, we will not send you any direct marketing material.

4. Whom do we share this information with?

Any information collected is not viewed by/given/sold/rented to any third party, with the exception of retailers local to you, and remains strictly confidential.

5. Security

We are committed to ensuring that your information is secure. Unfortunately no data transmission over the Internet is 100% secure. As a result, while we strive to protect your information, we cannot ensure and do not warrant the security of any information you transmit to us via our website and you do so at your own risk. Once we receive your information, in order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.

6. Linking

We may link to other websites which are neither within our control or ownership (including websites belonging to Providers) (“Linked Websites”). Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide at the Linked Websites. You should exercise caution and look at the privacy statement applicable to the website in question. We provide these links as a convenience, and the inclusion of any link does not imply endorsement by us of the site or the views, practices or information contained on the site, or any association with its operators. By making use of such links, you understand that the legal statement and the privacy policy will apply which may be different from those of ours.

7. Cookies

We use cookies for certain areas of our website. Cookies are files that store information on your hard drive or browser that means that our website can recognise that you have visited our website before. They make it easier for you to maintain your preferences on the website, and by seeing how you use the website, we can tailor the website around your preferences and measure usability of the website. Cookies allow us to save your password, if you are a registered user so that you do not have to re-enter it each time you use our website. You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. On Microsoft Internet Explorer, this can be done by selecting “Tools/Internet Options” and reviewing your privacy settings or selecting “delete cookies”. This may prevent you from taking full advantage of the website. You can find out how to do this for your particular browser by clicking “help” on your browser’s menu or by visiting No information obtained from the cookie will be used by us for marketing purposes.

Happy Customers

Kind words from retailers and customers.


As a retailer – Customers love the products. The colour choice is great. They are British made, hard wearing 80/20 wool carpets. I have customers, after having their Penthouse Carpet down 15 years plus, asking for the same make as they say they have been brilliant carpets. If you are looking for a wool carpet, then Penthouse Carpets are an excellent choice.

Jacqueline L.


Samples came within 3 days. Have used their carpets before and have always found them to be excellent and good value for money for a well made product. Great choice of colours and styles.

Jeff B.


I am a carpet retailer in Carlisle trading with Penthouse. First class service from John the rep and sales, quality and finish are all excellent.

Donald M.


Super fast delivery of sample and great quality – I have ordered 95sqm from my local supplier.

Trish H.


Penthouse Carpets Ltd have remained one of the biggest selections of shades since I can remember, the softness of their high quality carpets make a vast difference in the installation which eventually becomes British Wool luxury underfoot.

Gary C.D.


Outstanding company and an excellent product to fit.

Dave E.